Refund Policy

? Refund Policy

Last Updated: April 2026

At eTechZoo, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are processed.

1. Refund Eligibility

You are eligible for a refund if:

• You received a damaged product
• The product is defective
• You received the wrong item

2. Non-Refundable Cases

Refunds will not be provided if:

• The product has been used or damaged by the customer
• You changed your mind after purchase
• Digital/downloadable products

3. Refund Request Time

Refund requests must be made within 3–7 days after receiving the product.

4. Refund Process Time

Approved refunds will be processed within 5–10 working days.

5. Refund Method

Refunds will be issued via:

• bKash / Nagad
• Bank transfer
• Original payment method

6. Return Conditions

To qualify for a refund:

• Product must be unused
• Original packaging must be intact
• All accessories must be included

7. Inspection Process

Returned products will be inspected before approving the refund.